List of Support Codes for Printer Errors

E02

Printing of the first side is complete when doing manual duplex printing.

Follow the instructions on the computer screen to prepare the other side for printing.

Possible causes include the following.

• There is no paper in the rear tray.
• Paper is not loaded in the rear tray properly.
• There are any foreign objects in the rear tray.

• 1000

Paper cannot be fed because the paper feed rollers are dirty.

• 1070

E03

Paper is jammed.

• What to Do When Paper Is Jammed

E04

Print head is not installed properly.

• 1470

E05

The print head may not be installed properly or may not be compatible with this printer.

• 1431

E08

Maintenance cartridge is not installed.

• 1723

The maintenance cartridge may not be installed properly or may not be compatible with this printer.

• 1725

E10

Unable to proceed with print head replacement because the maintenance cartridge is almost full.

• 1372

E11

Cannot perform printing with current print settings.

Refer to the page corresponding to the support code displayed on your computer screen.

• 4103
• 4104
• 410D

E14

The print head may not be installed properly or may not be compatible with this printer.

• 1473

E15

The print head may not be installed properly or may not be compatible with this printer.

• 1472

E17

The maintenance cartridge is almost full.

• 1727

E18

The maintenance cartridge is full.

• 1726

E20

A maintenance cartridge that has been installed in another printer is installed.

• 1724

E22

The ink absorber for borderless printing is almost full.

• 1719

E25

An internal part will need replacing soon.

• 2200

E28

The ink absorber for borderless printing is full.

• 1717

E57

Scanning print head alignment sheet failed.

• 2900

E58

Trying to start copying before you register the paper information.

Press the printer's OK button to cancel the error.

Register the paper information (paper size and media type) in your printer and retry copying.

Press the printer's Stop button to cancel copying.

E59

The paper setting specified at the time of printing is different from the paper information registered in the printer.

Refer to the page corresponding to the support code displayed on your computer screen.

• 2114
• 2116

E60

Replace Ink in Print Head cannot be performed because the maintenance cartridge is almost full.

• 1368

The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank.

• 1640

E61

Scanning original has failed.

• 3412

E62

Unexpected error occurred while scanning is in progress.

Press the printer's OK button to cancel the error.

Change settings and perform operations again.

E67

E68

E69

Paper is jammed while printing business cards.

• What to Do When Paper Is Jammed While Printing Business Cards

P02

Printer error has occurred.

• 5100

P08

Printer error has occurred.

• 5200

P10

P14

An error requiring a repair has occurred.

Turn off the printer and unplug it.

Contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.

Other

Printer error has occurred.

Turn off the printer and unplug it.

Plug in the printer again and turn it back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.